Order Terms

Policy

Consent

PLEASE READ THIS ORDER POLICY CAREFULLY. There are no warranties that extend beyond the description provided, and once you submit payment, you accept and agree to the terms and conditions provided herein that may be amended or modified from time to time at the sole discretion of TACOM HQ, Inc. (“TACOM HQ”). If you do not agree to such terms and conditions, do not submit payment.

Color

Colors may vary from the color depicted in exemplary photos as a result of the electrochemical process that occurs during anodize, even within the same batch. The only way to receive a uniform finish on all parts and accessories is to color match and have each component recoated or painted with a different finish, such as Cerakote. Please note, other finishes may not be as durable and may be more likely scratch.

Payment

Purchase orders less than $10,000 in value may be paid via credit card. Purchase orders exceeding $10,000 require wire transfer, a 50% non-refundable deposit for TACOM HQ product, a 100% non-refundable deposit for third-party product and services, and must be paid in full payment prior to shipping.

Cancellations

Purchase orders less than $10,000 in value cancelled in part or in its entirety prior to shipping are subject to a cancellation fee starting at 5%. Purchase orders exceeding $10,000 in value cancelled in part or its entirety within 7-days of submission are subject to a cancellation fee starting at 10%. See “Payment” for additional details. Products ineligible for cancellation include Armor Optic, scope mounts, Structured Barrels®, and third-party parts, products, and services.

Shipping

Shipping fees and insurance claims are the exclusive responsibility of the buyer. TACOM HQ is not liable for any damaged, lost, or stolen merchandise during shipping, or responsible for any returns as a signature is required for all merchandise. Additional shipping fees incurred to redeliver package(s) is at the buyer’s expense. TACOM HQ will process an alternate shipping address only if the request is submitted via the buyer’s email. No third-party requests will be accepted. If purchased item arrives damaged or defective, please email info@tacomhq.com for a RMA number within 48 hours of delivery.

Returns

ALL SALES ARE FINAL ONCE SHIPPED. No returns or exchanges will be accepted. If purchased item arrives damaged or defective, please email info@tacomhq.com for a RMA number within 48 hours of delivery.

Warranty

TACOM HQ supports its products with a five-year non-transferable warranty. This warranty applies to factory and mechanical defects that occur within the normal use of the product. Return shipping is at the sole expense of the buyer and a copy of the original purchase order with a cover page with contact information and the reason for return must be included. Please allow up to eight (8) weeks to process. If the failure is found to be a factory and or a mechanical defect, TACOM HQ will reimburse a Ground/Economy rate (excluding insurance) to the buyer. If the product is no longer available and needs to be replaced, TACOM HQ will issue an in-store credit according to the product’s depreciated value. Non-warranty repairs will be quoted prior to any work being performed, billed at $100/hr, and additional charges for parts or labor may apply.

WARNING Do not attempt to disassemble, alter, or change the appearance, function, or operation of any item for it will void any right to return or warranty the product. Warranty excludes incidental or consequential damages from maintenance, cleaning, misuse, neglect, scratches, tampering, alternations, repairs, or evidence of attempt to alter or repair the unit by a non-certified TACOM HQ technician.

Made in U.S.A.