• PLEASE READ THIS POLICY CAREFULLY. There are no warranties that extend beyond the description provided, and once you submit payment, you accept and agree to the terms and conditions provided herein that may be amended or modified from time to time at TACOM HQ, Inc. (“tacomHQ”) sole discretion. If you do not agree to such terms and conditions, do not submit payment.

• Colors may vary from the color depicted in exemplary photos as a result of the electrochemical process that occurs during anodize, even within the same batch. The only way to receive a uniform finish on all parts and accessories is to color match and have each component recoated or painted with a different finish, such as Cerakote. Please note, other finishes may not be as durable and more likely scratch.

• Purchase orders exceeding $200 in value are eligible to be paid in four (4) monthly installments using “PAYMENT PLAN” at checkout.

• Purchase orders exceeding $10,000 in value require a 50%, non-refundable deposit, are not subject to change once finalized, and must be paid in full to qualify for shipment. Net 28-day payment terms are available for government contracts.

• Purchase orders less than $10,000 in value cancelled in part or entirety are subject to a 5% cancellation fee. Purchase orders less than $10,000 in value cancelled in part or entirety after 14-days are be subject to a 10% cancellation fee. Purchase orders less than $10,000 in value cancelled in part or entirety with complete product(s) are subject to conditions described in “Returns”.

• Purchase orders exceeding $10,000 in value may be cancelled in part or entirety within 28-days.  See “Deposits” for further details.

• Sales are final for the following products:
– Armor Optic
– Custom Bravo TARACs®
– Scope mounts
– Structured Barrels® (this includes barrel blanks, interior and exterior Structuring, and chamber / thread services)

• Shipping fees, ensuring the safe delivery and return of any goods, as well as processing any insurance claims is the exclusive responsibility of the customer. Couriers like UPS and FedEx are recommended, particularly for international shipments. TacomHQ is not liable for any damaged, lost, or stolen merchandise during shipping, or responsible for any returns as a signature is required for all merchandise. Additional shipping fees incurred to redeliver the package(s) will be at the customer’s sole expense. Use a shipping method that provides a tracking number and insure the package. TacomHQ will process an alternate shipping address only when provided via customer email. No third-party requests will be accepted.

• Shipping fees are non-refundable.

• Any damaged, missing, or incorrect items must be reported within 72 hours of receiving order.

• Purchase orders less than $10,000 returned within 14-days with product, manuals, and other accessories in good-working condition in its original, undamaged packaging are subject to a restocking fee starting at 25%.

• Purchase orders exceeding $10,000 in value returned within 28-days with product, manuals, and other accessoires in good-working condition in its original, undamaged packing are subject to a restocking fee starting at 25%.  See “Deposits” for further details.

• Refunds will be processed in accordance to payment method.

• Sales are final for the following products:
– Armor Optic
– Custom Bravo TARACs®
– Scope mounts
– Structured Barrels® (this includes barrel blanks, interior and exterior Structuring, and chamber / thread services)

• TacomHQ supports its products with a limited, lifetime warranty.  This warranty applies to factory and mechanical defects that occur within the normal use of the product. If tacomHQ determines warranty repair, exchange, or replacement is required due to a factory and or mechanical defect following internal review, tacomHQ will cover associated costs. 

• Do not attempt to disassemble, alter, or change the appearance, function, or operation of any item for it may void any right to return or warranty the product. Warranty excludes incidental or consequential damages from maintenance, cleaning, misuse, neglect, scratches, tampering, alternations, repairs, or evidence of attempt to alter or repair the unit by a non-certified tacomHQ technician.

• Product sent to tacomHQ for repair or exchange must include a copy of the original invoice with an affidavit detailing your name, phone number, email, and reason for return. Allow up to eight (8) weeks to process. Should tacomHQ choose to exchange the product, and the product is no longer available when warranty service is provided, tacomHQ will issue an in-store credit according to the product’s estimated retail value.

• Non-warranty repairs will be quoted prior to any work being performed, billed at $100/hr, and additional charges for parts or labor may apply.