• PLEASE READ THIS POLICY CAREFULLY. There are no warranties that extend beyond the description provided, and once you submit payment, you accept and agree to the terms and conditions provided herein that may be amended or modified from time to time at TACOM HQ, Inc. (“TACOM HQ”) sole discretion. If you do not agree to such terms and conditions, do not submit payment.

• Colors may vary from the color depicted in exemplary photos as a result of the electrochemical process that occurs during anodize, even within the same batch. The only way to receive a uniform finish on all parts and accessories is to color match and have each component recoated or painted with a different finish, such as Cerakote. Please note, other finishes may not be as durable and more likely scratch.

• Purchase orders exceeding $200 in value are eligible to be paid in four (4) monthly installments using “PAYMENT PLAN” at checkout.

• Purchase orders exceeding $10,000 in value require a 50%, non-refundable deposit, are not subject to change once finalized, and must be paid in full prior to shipping.  Net 28-day payment terms are available for government contracts.

• Third-party components and products must be paid in full upon invoice to initiate processing.

• Purchase orders less than $10,000 in value cancelled in part or its entirety are subject to a cancellation fee starting at 4%.

• Purchase orders exceeding $10,000 in value cancelled in part or its entirety within 14-days are subject to a cancellation fee starting at 10%.  See “Deposits” for additional details.

• Sales are final for the following products:
– Armor Optic
– Scope mounts
– Structured Barrels® (this includes the barrel blank(s) and all Structuring processes)
– Third-party components and products

• Shipping fees, safe transport, and insurance claims are the exclusive responsibility of the customer. Use a shipping method that provides a tracking number and it is advisable to insure the package. FedEx is recommended for international shipments. TACOM HQ is not liable for any damaged, lost, or stolen merchandise during shipping, or responsible for any returns as a signature is required for all merchandise. Additional shipping fees incurred to redeliver the package(s) is at customer expense.  TACOM HQ will process an alternate shipping address only via customer email. No third-party requests will be accepted.

• Shipping fees are non-refundable.

• Any damaged, missing, or incorrect items must be reported within 3-days, starting from the date of delivery.

• Purchase orders less than $10,000 in value returned in part or its entirety within 14-days of delivery of product must include said product, manuals, and other accessories in good-working condition in its original, undamaged packaging, and are subject to a restocking fee starting at 25%.

• Purchase orders exceeding $10,000 in value returned in part or its entirety within 14-days of delivery of product must include said product, manuals, and other accessories in good-working condition in its original, undamaged packing are subject to a restocking fee starting at 25%.  See “Deposits” for additional details.

• Refunds are strictly processed to the customer’s card, the same card used to submit the purchase order.

• Shipping fees are non-refundable.

• Sales are final for the following products:
– Armor Optic
– Scope mounts
– Structured Barrels® (this includes the barrel blank(s) and all Structuring processes)
– Third-party components and products

• TACOM HQ supports its products with a limited, lifetime warranty. This warranty applies to factory and mechanical defects that occur within the normal use of the product. Return shipping cost is the sole responsibility of the customer until TACOM HQ is able to determine whether warranty repair, exchange, or replacement is required due to a factory and or mechanical defect. If the failure is found to be a factory and or mechanical defect, TACOM HQ will reimburse standard shipping costs less shipping insurance directly to customer’s card, the same card used to submit the purchase order.

• Do not attempt to disassemble, alter, or change the appearance, function, or operation of any item for it will void any right to return or warranty the product. Warranty excludes incidental or consequential damages from maintenance, cleaning, misuse, neglect, scratches, tampering, alternations, repairs, or evidence of attempt to alter or repair the unit by a non-certified TACOM HQ technician.

• Product sent to TACOM HQ for repair or exchange must include a copy of the original invoice with an cover page detailing your name, phone number, email, and reason for return. Allow up to eight (8) weeks to process. Should TACOM HQ choose to exchange the product, and the product is no longer available when warranty service is provided, TACOM HQ will issue an in-store credit according to the product’s estimated resell value.

• Non-warranty repairs will be quoted prior to any work being performed, billed at $100/hr, and additional charges for parts or labor may apply.